Plans and billing
Plans, seats, free trials, discount codes, changing plan and invoices.
Plans
Plans differ by seats, rooms, attendee capacity, events and features. Free plans need no payment. Compare plans on the pricing page.
Seats
A seat is one participant slot in a live room: everyone who is in a session at the same time takes a seat, including guests who join through a link. Your plan sets the maximum number of seats a room can have, and a room's own seat limit cannot be set higher than that. When a room is full, new joiners see "meeting is full" until someone leaves. Upgrade your plan for more seats.
Free trial
Paid plans can include a free trial, and its length depends on the plan. A card is collected upfront and you are not charged until the trial ends. Cancel before then to avoid any charge.
Discount codes
Enter a discount code at checkout or when changing plan. The discount is applied to the price shown before you pay. A code may have a redemption limit and can be used once per account. After several invalid attempts, code entry is temporarily locked.
Change plan or cancel
Owners and admins can open Settings, Billing to change plan, update the card, download invoices or cancel through the secure billing portal. If a subscription ends, your workspace returns to the free plan rather than losing access.
Workspace billing
Every workspace has its own plan and billing. Workspaces can only be on plans that include workspaces (Enterprise, or contact sales by default). Owners and admins of several accounts can pick which one to manage under Settings, Billing, without switching workspaces. A workspace cannot be moved to a plan that lacks workspaces.
Failed payments
If a payment fails, the account is marked past due and features may be limited until the payment is updated. Update the card in the billing portal.
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