Troubleshooting

Camera and microphone permissions #

• Click the lock or camera icon in the address bar and set Camera and Microphone to Allow, then reload.
• On macOS, allow your browser under System Settings, Privacy and Security, Camera and Microphone.
• On Windows, check Settings, Privacy, Camera and Microphone.
• Close other apps that might be using the camera.
• Pick the right device from the dropdown next to the mic or camera button; a preview and level meter help.

Cannot connect or no audio or video from others #

Bhet Online uses UDP media and falls back to a TURN relay when a direct path is blocked. Strict firewalls, some corporate networks and VPNs can interfere.

• Try another network, such as a phone hotspot, to confirm it is the network.
• Turn off the VPN or ask your network team to allow outbound UDP and TCP on port 443 and 3478.
• Reload the page and rejoin.

If it still fails, contact support with the time and your browser version.

Supported browsers #

Current versions of Chrome, Edge, Firefox and Safari are supported.

• Popout floating window (Picture-in-Picture): Chromium only, hidden elsewhere.
• Tab audio sharing: Chrome and Edge only.
• Safari: allow camera and microphone in Safari settings for the site; background effects may be limited.
• Firefox: screen share works but with fewer options than Chromium.

Echo and feedback #

Use headphones, or make sure only one device per room is unmuted.

Sign-in problems #

After five failed attempts you are temporarily blocked; wait 15 minutes. If a verification email did not arrive, check spam and restart signup.

Security and privacy basics #

• Media is encrypted in transit.
• Use invite-only access and the waiting room for sensitive meetings.
• Recordings show an indicator to everyone.
• Sign out on shared devices.